Refund & Return Policy

UKRGLOBAL.COM Refund & Return Policy

 

At UKRGLOBAL.COM, customer satisfaction is our priority. We are committed to providing quality products and transparent service. Please review this Refund & Return Policy before placing an order.

1. Order Cancellation

  • Orders may be canceled before they have been processed or shipped.

  • Once an order has been shipped, it cannot be canceled. Customers may request a return after delivery, subject to the conditions below.

2. Returns

We accept returns under the following conditions:

  • Return requests must be submitted within 30 days of the delivery date.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Customers must contact our support team before returning any item.

  • Returns sent without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number.

  • Photos of the item.

  • Photos of the packaging (if applicable).

After verification, we will provide one of the following:

  • A replacement.

  • A full refund.

  • A partial refund, when appropriate.

4. Refunds

Once a returned item is received and inspected, or a claim has been approved, refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

5. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Opened or used personal care products.

  • Final Sale items.

  • Gift cards.

  • Digital or downloadable products.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.

  • The item arrived damaged.

  • The item is confirmed to be defective.

Original shipping charges are non-refundable unless the return is due to our error.

7. Delivery Issues

Customers are encouraged to monitor their shipment using the tracking number provided.

If a shipment is delayed or still in transit, please contact our customer support team before requesting a chargeback. We will work with the shipping carrier to investigate and resolve the issue.

If tracking confirms that the package has been delivered to the shipping address provided during checkout, the order will be considered fulfilled.

8. Contact Us

For refund, return, or delivery inquiries, please contact us:

UKRGLOBAL.COM Customer Support

Website: https://ukrglobal.com

Email: ukrbd.com@gmail.com

Facebook: https://www.facebook.com/ukrglobal26

Please include your order number in all correspondence.

By placing an order on UKRGLOBAL.COM, customers acknowledge that they have read and agreed to this Refund & Return Policy.