Shipping policy

Shipping Policy

At UKR Global, we are committed to delivering your orders safely and on time.

Order Processing

• Orders are normally processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays may be processed on the next business day.
• We may contact you if additional information is required to process your order.

Delivery Time

• Delivery times may vary depending on your location, shipping method, product availability, and courier service.
• Estimated delivery times will be provided at checkout whenever applicable.
• Delays may occur due to weather, public holidays, courier issues, customs, or other circumstances beyond our control.

Shipping Charges

• Shipping charges are calculated and displayed at checkout based on the delivery location and order details.
• Any applicable additional customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated.

Order Tracking

Where tracking is available, customers will receive tracking information after their order has been shipped.

Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete delivery address. UKR Global is not responsible for delays, additional shipping charges, or failed deliveries caused by incorrect or incomplete address information.

Damaged or Missing Packages

If your package arrives damaged or appears to be missing, please contact us as soon as possible with your order number and relevant photos or details so that we can assist you.

Contact

For shipping-related questions, please contact us through the contact information provided on our website.